Frequently Asked Questions

How do I schedule a service?

There are a few ways for you to schedule your service.

  • Whatsapp, Text or call us at 80950955
  • Email us at booking@onepawscent.com
  • Fill out a contact form on our website

If you are a NEW friend & this is your first time visiting us, we require a free 20-minute meet & greet session prior to booking.

I'm a new client, why is a Meet & Greet required?

If you are a NEW friend & this is your first time visiting us, we require a free 20-minute meet & greet session prior to booking.

This allows us some time to get to know your dog & assess their behavior & temperament before scheduling a service. This initial interaction helps us tailor our care to the individual needs of each dog & create a personalized plan for their stay, plus it allows your pup to see if we are a good fit for them.

Our Meet & Greet policy ensures our commitment to building trust with both our furry friends & their parents.

Can any dog come in for doggy daycare?

Since our dogs interact in an all-day play environment, it's important for them to get along with others.

We require your pup to come in for a 20-minute Meet & Greet. We will then do a trial day to see how they interact with our group of dogs.

We require your pup to be:

  • Current on Rabies, Distemper, and Bordetella vaccines
  • On a Flea/tick regimen & in good overall health
  • Friendly with other dogs & people
  • Successful Meet & Greet

What should I bring for my pet's stay?

When preparing for your pet's stay with us, remember these few essentials to ensure their comfort & well-being!

  • Favorite toys or blankets
  • Collar & leash
  • Enough of your pet's regular food to last for the duration of their stay (& maybe some of their favorite treats!)
  • Any medications or supplements, along with clear instructions for administration

Lastly, feel free to bring along any other items that you believe will help your pet feel more at ease, whether it's their bed, a special treat, or even a piece of clothing with your scent on it. We want your pet to feel as comfortable & relaxed as possible during their stay with us, so anything that reminds them of home is always welcome!

What accommodations do you provide for overnight boarding?

At One Pawscent, we offer a unique approach to overnight boarding that prioritizes your pet's comfort. Unlike typical boarding facilities that may confine pets to crates, our oversized suites provide a private and cozy setting for your furry friend's stay. If they prefer open space, we have that option as well!

We believe in giving your pets the best possible stress-free care and attention, ensuring they feel at ease & part of the family while they're with us, and making their stay with us a true home away from home experience.

What are your operating hours for doggy daycare?

Our doggy daycare operates between the hours of 8:30 AM and 6:30 PM, providing a fun & stimulating environment for your furry friend during the day.

We understand that sometimes your schedule may not align perfectly with ours, which is why we offer the flexibility of early drop-off & late pick-up upon request. We'd like to ensure your pet's care seamlessly fits into your busy schedule. Just let us know your needs, and we'll do our best to accommodate you & your pet!

I have multiple pets; do you offer any special rates for multi-pet households?

We understand the importance of keeping your pets together & well cared for while you are away. That is why we offer a special discount for multi-pet households.

10% off second dog

How much exercise will my dog receive during their stay?

We understand the vital role that exercise & playtime play in our pets' overall well-being. We prioritize providing ample opportunities for physical activity & social engagement to keep your furry friend happy & healthy.

Each day, your dog will enjoy supervised play sessions tailored to their individual needs & preferences. Whether they prefer a game of fetch, romping around with other canine companions, or simply exploring our secure outdoor play area, we ensure they receive the exercise they need to burn off energy & stay mentally stimulated.

We also recognize the importance of social interaction for dogs, which is why we encourage group play & one-on-one interactions with our trained staff members. These interactions not only provide physical exercise; they foster social skills & confidence in your pet.

Rest assured, we strive to create a balanced schedule that includes plenty of exercise & playtime to keep your dog happy, healthy, and entertained throughout their stay with us. We are dedicated to providing them with the attention & activity they need to thrive!

What is your process for introducing new dogs to an unfamiliar environment?

We understand that introducing a new dog to an unfamiliar environment can be a sensitive process. That is why we have a carefully crafted approach to ensure a smooth transition for every furry friend.

Our process begins with a formal meet & greet session where we take the time to get to know your dog & assess their behavior & temperament. This initial interaction helps us tailor our care to the individual needs of each dog & create a personalized plan for their stay, plus it allows your pup to see if we are a good fit for them.

My dog isn't good with other dogs. Will they do well here?

This completely depends on the service you are looking to book! For doggy daycare, all dogs need to be able to socialize with other dogs without showing signs of aggression.

If this is a concern for your pup, we just ask that you let us know so we can best accommodate their needs. We offer one-on-one services that may be a better fit for your pup!

Do you have any vaccination requirements?

To ensure the health & safety of all dogs in our care, we require proof of up-to-date vaccinations for the following: distemper, bordetella (kennel cough), parvovirus, parainfluenza (dog flu), & adenovirus.

In addition to vaccinations, all dogs should be flea & tick-free.

See Animal & Veterinary Service (AVS) Regulations here.

My dog isn't fixed, can they still come here?

Although we do not require your pets to be spayed or neutered, we may require them to wear diapers during group play if they are coming for interactive doggie daycare or overnight boarding.

Will you feed my dog while they're at daycare?

If your dog usually eats a midday meal, you can bring their lunch when you drop them off & we'll be glad to feed them. The dogs are fed in separate feeding areas, so there is no competition for food.

**Please note that we do not feed dogs breakfast or dinner unless they are boarding with us.

Do you offer any bath or grooming services?

Yes, we offer a Bath & Blowout package or Routine Hygiene package that also includes ear cleaning, nail trimming, teeth & hair brushing. Prices start at $30 and $48 respectively, varying depending on the size & coat of your dog.

While we don't offer professional grooming services yet, we're happy to provide referrals to a few trusted local groomers who can meet your pet's grooming needs!

I'm going away during a holiday, are there any additional fees during holiday periods?

We are available during most holidays! If you are planning a trip during a holiday, please book your service as soon as possible to ensure availability during these high-demand periods.

**Service prices are increased by 30% during holiday periods. This helps us accommodate the higher demand & additional resources required during these busy periods.

I'm going away for an extended period, do you offer any special rates for extended stays?

Freebies and discount:

  • Free transport 3 consecutive days of boarding
  • Free bath & dry 7 consecutive days of boarding
  • Boarding: $50 discount for 10 consecutive days of boarding
  • Boarding: 10% discount for additional dog boarded together

We appreciate you for choosing us to care for your furry companions during longer stays!

How do you handle emergencies or medical situations that may arise while my pet is in your care?

Although we strive to maintain the safest environment for our pets, like all things in life, the potential for illness & injury does exist, especially in a highly interactive environment.

Before enrolling your dog in our services, you will be required to fill out an application, complete with emergency contacts & your vet's information. In the unlikely event of an emergency, if you cannot be reached, we will contact whomever you assigned as your emergency contact. Then we will attempt to contact your vet. If all else fails & we cannot reach anyone associated with the dog, we will use our own discretion & either transport your dog to an emergency vet or have our mobile vet come to us to assess the dog at the owners' expense.

Can you give my dog medication during boarding. What about injections?

We are able to give medication such as pills, topical creams/ointments, and eye or ear drops; however, we do not give injections.

Are there any breed restrictions or special considerations for certain types of dogs?

At One Pawscent, we believe that all dogs deserve love, regardless of their breed or appearance. As long as they pass our meet & greet evaluation, they are warmly welcomed into our care.